1. Introduction
Welcome to Vila 1903’s Return and Refund Policy. Vila 1903 is a trademark of Eikehout Brothers & Co, Lda., (hereinafter referred to as “we”, “us”, or “our”), a company registered under Portuguese Law with the registry number PT517230046. At Eikehout Brothers & Co, Lda., we value your satisfaction and want to ensure a positive shopping experience with us. This Return and Refund Policy explains our policies regarding returns, exchanges, and refunds. By making a purchase on our website www.vila1903.com (the “Website”), you agree to adhere to the terms outlined in this policy.
2. Return and Refund Period
- You have the right to return products purchased from us within 14 days from the date of delivery.
- The return period may vary depending on the type of product. Some products may have a longer or shorter return period, which will be specified on the product page.
3. Eligibility for Returns and Refunds
To be eligible for a return and refund:
- The product must be in its original condition, with all packaging, accessories, and labels intact.
- Products must be unused and undamaged, except for any damage incurred during shipping or manufacturing defects.
- Personalized or customized items may not be eligible for return unless there is a manufacturing defect or an error on our part.
4. Return Process
To initiate a return:
- Contact our customer support at customer-support@vila1903.com to request a return authorization and instructions for the return process.
- Pack the product securely in its original packaging, if available.
- Include a copy of the packing slip or order confirmation email in the return package.
- Return the product to the address provided by our customer support.
5. Refund Process
- Once we receive the returned product and verify its eligibility, we will process the refund.
- Refunds will be made using the original payment method unless otherwise specified.
- It may take 5 to 10 days for the refund to be credited to your account, depending on your payment provider’s processing times.
6. Shipping Costs
Unless the return is due to a manufacturing defect, shipping damage or an error on our part, you are responsible for return shipping costs.
Original shipping costs (if applicable) are generally non-refundable, except in cases where the return is due to a manufacturing defect, shipping damage or an error on our part.
7. Exchanges
Given the nature of our business, exchanges of product are not allowed.
8. Damaged or Defective Products
- If the product you receive is damaged during shipping or has a manufacturing defect, please contact our customer support at customer-support@vila1903.com within 7 days of receipt.
- We will provide instructions on how to return the damaged or defective product, and we will arrange for a replacement or refund.
9. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at customer-support@vila1903.com.