1. Introduction
Welcome to Vila 1903’s online store. Vila 1903 is a trademark of Eikehout Brothers & Co, Lda., (hereinafter referred to as “we”, “us”, or “our”), a company registered under Portuguese Law with the registry number PT517230046. By accessing and using our website www.vila1903.com (the “Website”), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please do not use our Website.
2. Acceptance of Terms
By using our Website and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you are making a purchase on behalf of an organization or entity, you represent and warrant that you have the authority to bind the organization or entity to these terms.
3. Definitions
“Alternative Dispute Resolution” (ADR) refers to the different ways people can resolve disputes without a trial. Common ADR processes include mediation, arbitration, and neutral evaluation.
“Electronic Complaints Book”, also known in Portugues as Livro de Reclamações Eletrónico, refers to the electronic version of the Portuguese complaints book, where you can make an official complaint to Portuguese authorities.
“General Data Protection Regulation” (GDPR) refers to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
“Online Dispute Resolution” (ODR) refers to an alternative dispute resolution for online purchases.
“Product(s)” refers to Vila 1903 Olive Oil and related items available for sale on our Website.
“User” refers to any person who accesses or uses our Website.
4. Products and Services
We offer Vila 1903 Olive Oil and related products for sale.
Product descriptions, prices, and availability are subject to change without notice.
5. Ordering and Payment
To make a purchase, you must provide accurate and complete payment information.
We accept various payment methods, as indicated on the checkout page.
Prices are subject to applicable taxes, and you are responsible for all taxes and fees associated with your purchase.
5. Shipping and Delivery
Shipping options and delivery times will be provided during the checkout process.
International shipping may be subject to additional fees and customs regulations.
7. Geographic Restrictions
We offer our products within the European Union. Please be aware that we may not be able to ship to certain countries or regions within or outside of the EU, as indicated during the checkout process.
8. Returns and Refunds
Please refer to our Return and Refund Policy for information on our return and refund procedures, including eligibility and timeframes.
9. Warranty and Disclaimers
Our products may come with specific warranties, if any, which will be provided with the product. We disclaim all other warranties, express or implied, including fitness for a particular purpose.
10. User Accounts
To access certain features of our Website or make a purchase, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.
11. User Responsibilities
You agree not to use our Website for any unlawful or prohibited purposes. You are responsible for the accuracy and legality of any information or content you submit to our Website.
12. Limitation of Liability
We are not liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use our Website and/or products we sell.
13. Termination and Suspension
We reserve the right to terminate or suspend your account or access to our Website for any reason, including a violation of these terms.
14. Consumer Rights
As an e-commerce store operating within the European Union (hereinafter referred to as “EU”), we are committed to upholding your consumer rights. This includes:
- The right to return goods within 14 days of receiving them, as detailed in our Return and Refund Policy.
- Clear pricing information, including all taxes and additional charges.
- Transparent delivery information, including accurate delivery times and shipping options.
- Availability of an Electronic Complaint Book oversight by national supervisory authorities.
15. Complaints and Consumer Protection
We value your satisfaction and are committed to providing a positive shopping experience. If you have a complaint or grievance regarding our products or services, we encourage you to use the official electronic complaint book platform provided by the Portuguese Government.
- Access the Electronic Complaint Book: You can access the Electronic Complaint Book, known as the “Livro de Reclamações Eletrónico,” by clicking on the following link: https://www.livroreclamacoes.pt/Inicio.
- How to Submit a Complaint: The electronic complaint book allows you to submit complaints and grievances online. This platform is regulated by Portuguese authorities and provides a convenient and transparent way to communicate any issues you may encounter.
- Our Customer Support: We are also available to assist with any questions or concerns you may have. If you would like to reach out to our customer support team for assistance, please contact us at customer-support@vila1903.com.
We are committed to addressing your concerns and resolving any issues promptly. Your feedback is important to us, and we appreciate the opportunity to improve our products and services.
16. Privacy and Data Protection
Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We are committed to complying with the General Data Protection Regulation (GDPR) and will handle your data responsibly.
17. Intellectual Property
All intellectual property on our Website, including trademarks, copyrights, and content, is owned by Eikehout Brothers & Co, Lda. You may not use our intellectual property without our express written permission.
18. Governing Law and Dispute Resolution
- These terms and conditions are governed by and construed in accordance with the laws of Portugal.
- In the event of a dispute, you have the right to seek Alternative Dispute Resolution (ADR) as provided for under EU regulations.
- Additionally, you can access the Online Dispute Resolution (ODR) platform, an EU-wide platform for resolving disputes related to online purchases.
19. Contact Information
For any generic information or support, you can reach us at info@vila1903.com or customer-support@vila1903.com, respectively. You can also contact us through mail to our physical address:
Eikehout Brothers & Co, Lda.
Apartado 8, EC S. Pedro do Estoril
2766-501 S. Pedro do Estoril,
Portugal
We are here to assist you with any concerns or questions.
20. Language
These terms and conditions are available in the languages of the countries we operate in within the EU. If you have a language preference, please contact us to request the terms in your preferred language.
21. Changes to Terms
We may update these terms and conditions from time to time, as required by European Union regulations. We will notify you of any changes, and your continued use of the Website constitutes acceptance of the updated terms.
22. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect.
23. Entire Agreement
These terms and conditions represent the entire agreement between you and us, superseding any prior agreements or understandings.
24. Electronic Communication
You consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on our Website.